Nanti System
A conversational support system.
A conversational system with NestJS, Angular and OpenAI, integrated with WhatsApp and tawk.io.
Full Stack AI Engineer · Feb 2023 – Sep 2024
The problem
Bring automation to support channels and connect responses to the application.
My contribution
I developed the conversational system and support integrations, working on the API and interface.
Technical decisions
- OpenAI API integration in a NestJS backend.
- Support workflows connected to WhatsApp and tawk.io.
- Improved API consumption, frontend state, error handling and typing.
Scope and limitations
My contribution focuses on the conversational system and its integrations. The link opens the company's website, not a demo of the support system.
Next projectBlack Horse Technologies